Mumbai: The National Stock Exchange-run Investors’ Service Cell (ISC) has gone online, providing investors a hassle-free grievance redressal mechanism.

“Our computerised investor service cell is fully functional now, which will enable investors file their complaint against trading members and companies online,” a NSE source told PTI here.

Investors can now directly file their complaints to the NSE, using the newly-launched service, the source said, adding that, “we will now admit complaints even against non-listed trading members and companies.”

The platform would run on the National Stock Exchange Investors Centre (NICE) software, which has been designed and developed by NSE.IT, the source said.

NSE.IT is the IT arm of the NSE.

The platform seeks to address 117 issues related to companies and 11 against trading members.

“The Exchange had been working on the project for the past two years and after sorting out all the technical glitches during the trial period, it has now been thrown open to investors,” the source said.

The project is to be completed in three phases, with the first two already operational, the source said, adding that, “the final phase will have some additional features.”