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TUESDAY, NOVEMBER 24, 2009

New Delhi: Insurance buyers will no longer have to foot the bill for agent commissions, if the government accepts the game-changing recommendations of a committee headed by D. Swarup, chairman of the Pension Fund Regulatory and Development Authority (PFRDA).

The six-member committee also recommended that the government set up a Finance Well-Being Board of India (Finweb) to establish common minimum standards for financial advisers and to increase financial literacy in India. The committee’s consultation paper was placed on PFRDA’s website on Wednesday.

The current system of sale incentives encourages insurance agents to tailor advice in such a way that it promotes the interests of the life insurance industry rather than the insurance buyer, Swarup said. India’s life insurance industry collected annual premiums of over Rs2 trillion in 2007-08 through sale of new policies and renewals.

These suggestions come a month after the Securities and Exchange Board of India asked mutual fund companies not to load their distribution costs on investors.

Current rules allow insurance firms to deduct as commission up to Rs40 of every Rs100 paid by policyholders as first-year premium. Insurance firms invest only the residual amount on behalf of the policyholder. In the second and third years, firms can deduct up to Rs7.50 for every Rs100 premium and a maximum of Rs5 thereafter.

The Swarup panel’s recommendations are designed to combat rampant mis-selling of financial products in India, a result of skewed incentives in the distribution chain for financial products. Mis-selling by India’s three million financial advisers can harm the interests of about 188 million investors, the report said.

Separately, insurance regulator, Irda (Insurance Regulatory and Development Authority), has in its 2007-08 annual report termed “lapsation” of life insurance policies as a “major bane”. Lapsation happens when the policyholder prematurely stops paying premium for any reason, including being sold an unsuitable policy. In 2006-07, 8.6 million life insurance policies lapsed, the Irda report said.

Game-changer: PFRDA chairman D. Swarup. Madhu Kapparath / Mint

Game-changer: PFRDA chairman D. Swarup. Madhu Kapparath / Mint

According to the Swarup committee’s consultation paper, when financial incentives for agents are loaded on to a financial product and thus borne by the investor, for all practical purposes the agent functions as an adviser. Therefore, changing the incentive structure for agents strikes at the root of inappropriate financial advice.

Financial advisers are spread across segments of the financial sector, each of which has an independent regulator and legislation.

The Swarup committee’s recommendation on the legislative backing for Finweb would not trespass into existing laws. “What we are suggesting is a coordinating model and preventive measures,” Swarup told Mint. The finance ministry would invite all stakeholders for a meeting next week to get their view, he said.

Gautam Bhardwaj, head of consultancy Invest India Economic Foundation, who has worked on pension markets, agreed with the broad principles of the Swarup committee’s recommendations on financial incentives. He, however, felt the implementation of the recommendations would have to be done cautiously.

According to Bhardwaj, with just about 3% of India’s population falling in the income-tax bracket (a minimum annual income of Rs1.6 lakh), reforms on removing financial incentives have to be paced in a way that would ensure insurance agents continue to have the motivation to reach out to potential customers capable of paying only a small premium.

It is important to ensure the distribution does not withdraw from sections of customers it might consider unattractive in the absence of embedded loads on premium, he said.

The central role financial incentives play in distribution of retail products have made the Swarup committee suggest the legislation backing Finweb be built on a platform of reforming the incentive structure. On this platform, the committee wanted the legislation for Finweb to be principle-based as against the current rules-based system followed in India.

The report described principle-based regulation as one where the regulator articulates broad principles and allows market players to innovate around them. In rules-based system, regulators use a checklist to see if market players have complied with the law.

A government panel recommending principles-based regulation in the financial sector is not new in India. A report which recommended ways to convert Mumbai into an international financial centre said the same thing. Ajay Shah, an economist at the National Institute of Public Finance and Policy, who was a part of the resource team on the Mumbai report, said the Swarup committee’s emphasis on principles-based approach was “bang on track”.

Monika Halan, a consulting editor with Mint, is an adviser to PFRDA.

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Vivek Said:


We must understand that insurance is a long term product and when an agent sells the product he is supposed to serve the customer for the entire policy period. He is also supposed to settle the claim if any arises. Only an insurance company can judge the value of his services and not an investor. Lot has been discussed how insurance agents missells the insurance product. For this investors must be made aware and that is the job of the regulator to see that their agent follows all the disclosure norms. Any ways misselling happens everywhere and stopping the commission of most genuine agents is not the solution.

Posted On 9/4/2009 9:16:18 AM
Re: Naman Said:


Sir, i value your comments but just to add on to wat i believe, there is a lot of misseling, by the way of investment products, happening in the market and there is derth of knowledge on how to tackle different customers with different needs and aspirations In order to meet the minds, we wish to bring about awareness regarding the PROFESSIONAL courses such as CFP(FPSB).I personally endorse the same, as m myself a CFP, and believe me it has helped me hell lots to understand the market, people, and their psychology. i believe a religious practice would bring about a holistic view of the same and go a long way in having the success we all desire for. thanx.... plz correct me if i'm wrong.

Posted On 9/6/2009 1:47:41 PM
Deepak Said:


The period taken by Authorities to develop the agents and Brokers keeping a view on well accepted International practices and regulations.80% of entire world over insurance premium is routed through Insurance Brokers. If the exclusion of commission is accepted by Regulator than who will suggest the investments through Insurance, which may result in to the Insurance Industries loss? Restricting the Commission may be a right move to see balancing in commission towards development of Mutual fund and Provident fund mobilisation. As No meal is available free. Hope Regulators will closely monitor the overall development of Insurance Industry

Posted On 9/4/2009 11:23:53 AM
shankaraiah Said:


Sory.sir.......we are not all satisfied with that plan of swaroop commitee 2. our future may become worse because of this plan.This inturn mat affect the growth of our company..As agents are the "backbone" of the LIC. one should make them strong rather then worsening it.At the same time this LIC is backbone of our country.so think for a while and decide for the well being of our LIC and country. Hence we request you to take decision on war footing in the favour of well being of our country.

Posted On 9/6/2009 2:25:24 PM
Re: kallol Said:


you are absulatly right.they are not know the insurence markat.customer r depend agent

Posted On 9/7/2009 9:18:41 PM
shankaraiah Said:


Sory.sir.......we are not all satisfied with that plan of swaroop commitee 2. our future may become worse because of this plan.This inturn mat affect the growth of our company..As agents are the "backbone" of the LIC. one should make them strong rather then worsening it.At the same time this LIC is backbone of our country.so think for a while and decide for the well being of our LIC and country. Hence we request you to take decision on war footing in the favour of well being of our country.

Posted On 9/6/2009 2:25:24 PM
Re: kamoj Said:


your comments are 101% right.

Posted On 9/11/2009 10:36:55 AM
SRINIVAS Said:


This comittee suggessions are totally negative, to the Agent force, if comission reduced to agent, Agent does not show interest in this Business. in the future lic business will fell down by the swaroop committee suggessition.

Posted On 9/6/2009 11:07:10 PM
arun Said:


dear sir, every product sold in market for geting income. same way financial service doing for geting income by the way of commission as reward.. please consider 10 lakhs of lic agents life and each agent's income depends on minimum 3 family members. then it may affect more than 50 lahks human being life living... you have to improve consumer awareness.. educate about irda, ombudsman to all the consumer for mis selling...

Posted On 9/7/2009 7:35:49 PM
kallol Said:


sorry sir, your suggestion is not appropiate because you are not study the market,the performence of all insurence company you are see,their was tier of all agents,insurence policy is not purchase by customer,that was sale & service by agents so if the suggestion is implement the market was crush and the purpose of insurense is totaly lost.if there is no agent maximum renewal premium is not deposited and policy was automaticaly lappsed.

Posted On 9/7/2009 9:31:45 PM
RK Said:


As mentioned in D.Swaroop Comittee insurance sector having almost 3 million agents who earn their bread butter from insurance sector & are self employed . After implementation of committee's recomendations agents will badly effected this will increase unemployment & of course effect law & order which our country is already facing due to recession & huge increase in prices of essential goods. Mr. D.Swaroop is requested to give suggestion to increase employment not unemployment. Save people & save nation. Thanks

Posted On 9/8/2009 3:37:38 PM
Re: sailoo Said:


information about of swaroop comittee

Posted On 9/18/2009 7:48:55 AM
Rayirath Said:


Insurance is still sold in India and most parts of the world. In India the general literacy rate is still low.The recommendations of Swaroop committee will become relevant only when the general and financial literacy rate in India is above 90% and people start purchasing insurance on their own. If the government is providing social security like the western countries then too this recommendations can be tried out where the insurance becomes a option and not a necessity.Today the Indian economy and the stock markets depend on investments from LIC.Small investors, rural investors will be totally get excluded if there is no agents who sell insurance.The insurance marketing is a concept selling and it is very difficult for the customer to feel the need for a insurance.That is why people insurance their worth lakhs of rupees but refuse to their invaluable life.The reason is compulsion to insure cars purchased on loans and the foressing of losses if the car is damaged.In case of mediclaim or life insurance or natural calamity damages or householders policy people are optimistic and avoid insurance policies.A marketing force is a must to propogate insurance and to develop the industry. Therefore the Swaroop committee recommendations should not be accepted as it is harmful to our economy, Insurance industry,policyholders and agents.

Posted On 9/8/2009 3:53:50 PM
Re: veeresh Said:


I AGREE WITH MR.RAYIRATH IN ALL ASPECTS REGARDS VEERESH

Posted On 9/9/2009 3:24:11 PM
Manoj Said:


One thingh I would like to ask Swaroop Committee...that they are saying by removing the agent commission from Mutual Funds and insurance schemes can we create awaireness regarding the financial products?? How will it happen??How much time will it take??and when you are eyeing on the commession of MF or Insurance Agents why we pay a huge brokerage to the others like defence.

Posted On 9/9/2009 8:40:28 AM
srinivas Said:


Since Independence, life insurance policy selling is made through agents and the growth of economy as well as insurance industry is made only through selling and service provided by agents.BUT NOT THE COMPANY OR THE GOVERNMENT.Millons of agents in india are empowering the lives with the income they earn from selling policies. Removing commissions for renewal or reducing their earning will affect the country's economic growth as well their individual life. Deterioration of the lifestyles of them will worse the employment levels also.Those who are employed through life insurance agency will be affected immediately and they tend to leave the industry.This leads to recession in insurance industry.

Posted On 9/9/2009 11:51:50 AM
Vasudevan Said:


Mr.Swaroop doesn't know the LIC Agents' harwork in marketing.The Agent has to meet the Buyer at sevaral times with different days to sell the policy. The Buyer may accept to buy or not. No Assurance. The agent is spending Petrol/Busfare/Trainfare/Autofare & etc. The entire First year commission amount unable to consume by the Agent. Eventhough, why the agent is roaming all places to meet the people? Because of the Renewal Commission which only help him to survive him and his family members.50% of the Policy Holders failed to make payment of renewal premium.30% of Policy holders don't have time to remit the renewal premium.The agent is making sevaral reminders to collect the renewal premium either in person or phone call/email/letter.Indian People are believing and accepting to buy Policies by the way of Agent's approach only. They don't consider to give priority to buy policy by the way of advertisement except 1 % or 2% around India. If the Government accept to impliment Mr.Swaroop's Report,LIC WILL LOOSE HIS BUSINESS, Most of the Agents may commit sucide because of Mr.Swaroop's report. How he is comparing India with UK?. Is India much Developed Country? I am requesting him to render his services to reduce unemployment,poverty & increase of food grain & Oil seeds in our country and not to make suggestions to abolish LIC Agents & their Families.

Posted On 9/15/2009 6:15:05 PM
Mitesh Said:


Once there was a king. One insect was sitting on his nose so one of his advisers suggested to cut the nose! D. Swaroop committee is like that adviser. Yes! Mis- selling is there but this is not solution!!

Posted On 9/19/2009 10:11:32 PM
Re: prakash Said:


Very appropriate analogy. Swaroop is fool enough to suggest burning the house to warm one in a cold night.What are his ideas on the adv of fairness creams?Daylight miselling no problem?

Posted On 9/22/2009 10:32:42 PM
Shailesh Said:


I have read carefully the 30 pages Consultation paper of the Committee. There are always many aspects when a change is about to happen. Normally people dislike change, because change involves being uncomfortable for some time atleast, and ofcourse a strategy to become comfortable. The bank employees disliked change when computerisation came in. The consultation paper, incorporates what the committee has observed internally (within the nation) and international practices. If we claim to be financially integrated, then the 12th pass person, has to upgrade his skills to understand complex financial products. Let me give an example. Many of the financial advisors are also insurance agents and ARN holders. After SEBI scrapped entry load, how many of them advised on mutual funds? If no, why? because they knew that they were going to get nothing by advising. So, the advise essentially comes from selfish motive of "what am I going to get if I advise". When this thinking comes, the ultimate customer stands to lose a lot. With this background the committee has recommended scrapping of agents commission by 2011. In any case, even if the agent's commission is scrapped or not scrapped, don't you all feel that it is now necessary for an advisor to become well equipped with the advanced knowledge?

Posted On 9/26/2009 11:45:28 AM
Re: MILIND Said:


I agree with Shailesh, We need to change with updating of product knowledge of investments & improve a lot in this upcoming globalised market. We have to be at par with all the new trends in the markets. But a sudden changes in the current scenario will certainly affect the agents, as the recruitments of agents was not done properly with full knowledge. Regarding misselling a product I wont blame the agent. Its the purchaser who puchase anything form anybody is at fault.If you see the people running after MF when the market was shooting up & immidiatly withdrawing when markets starts falling. Its a tendency of human being to run after fast money, may be it limousine, kalpavruksha or any MLM. Its the tendency that I want to earn fast, whatever may be the product, whoever may be the loser later. THE CHANGE IS NEEDED FROM THE TOP OFFICIALS. MAY BE IT A MINISTERS, ANY GOVT. OFFICIALS OR ANY BEUROCRATES. THINK OF THE NATION FIRST, IF AGENTS ARE TO SUFFER A PROVISION HAS TO BE MADE FIRST FOR THE SUFFERERS. What did SEBI gain from abolishion of commissions. What will IRDA gain with these changes if followed. It is only to reduce the market share of LIC & increase the share of pvt. player for personal benefits.Mr. Swaroop please look at the commission ratio in other business & selling or misselling concepts. You will find that agents are still the loyalest to the product they sell & the only community earn in white with maximum Tax payers in India.

Posted On 9/29/2009 11:33:05 PM
rangachar Said:


Dear Sir, Change is required everywhere, but what is the cost of change, more than 1,20,00,000, people's life is involved in this changing process,Afterall If you are thinking of changing of future of financial products by removing inbuilt comission in the structure.why cont you think bringing swiss bank black money, why cont't you think corrupt politicien's, why con't you think of corrupt babu's, why con't you think Inbuilt employees salary to run the system, Eventhough if the bill is passed can you give assurance companys will perform,what is the gurrantee, please think over this and submit the report

Posted On 9/29/2009 10:28:14 PM
Shailesh Said:


In reply to what Milind has said, I would like to further add or clarify, that LIC agents are taking it very much to their heart. I have been reading their reactions on various websites and I found that only LIC agents are the ones who are complaining. In 2007-08 annual report, along with LIC, even HDFC Standard Life had lapsation rate of 4%. Why aren't they complaining? Its not a question of which insurance company/their agents stands to gain or lose? Its a question of imparting maturity to the investing public. If you as advisors donot have the required level of knowledge, then how can you achieve this? So, personally I feel that LIC agents should be more flexible in their thinking and immediately start ways and means to upgrade their knowledge base, because in times to come, more complex derivative products could be introduced in life insurance policies.

Posted On 9/30/2009 9:41:22 AM
pankaj Said:


I agree with mr. swaroop's recomendation which will bring the industry into fee based model.As a doctor or a Lawyer charges fee for his services and not the commision,same should be applicable on a financial consultants also.We as a client require a qulity consultant for our financial aspects and not an agent who is motivated on the % of commision of the scheem.Being a customer we require unbiased advise and this can happen by this way only.I hope advisors should also wellcome this initiative as this will provide ample scope for quality advisors and the best will get the best.this initiative may look as a threat for short run but in long run it will definatily reward quality people.

Posted On 9/30/2009 12:57:03 PM
Viswanathan Said:


Investor's should be educated about the products sold by various insurance companies. Implementing swaropp commitee's recomendation alone will not solve the problem. At present the recomendations are not suitable to our country. Even developed countries are in a thinking stage only on the same issue. The regulators must instruct all insurance companies to update their advisors on all products being marketed.

Posted On 10/4/2009 10:27:15 PM
UMESH Said:


Sorry Sir. I think this is totally unfair. How can you people think for such a big change. You can not discontinue the commission of insurance agents. This is not as simple as you are assuming. This is a matter of 30 lac insurance agents future. Even general peoples are also shocked to hear that. You can not sell insurance policies without help of agents. "Insurance is a subject matter of solicitation. " BIMA YAH AGRAH KI VISHAY VASTU HAIN" Then how can it be sold without agents agrah. This will imbalance the financial stability. What 30 lac agents will do to survive their family. All my close friends are saying that its simply impossible that we will go to LIC office and buy policies for our future. Everyone is of opinion that agents role in insurance sector can not be eliminated in such a way. You must think over on your suggesstion sir. Its a humble request.

Posted On 10/16/2009 11:46:14 AM
Upendra Said:


I appriciate the effort done by D Swroop commete. Really Mis-selling in Market. even some company doing policy without pasting his photograph. they pest other photograph. some are making froud age proof by help of scanner. they correct date in his document. so in favor of policy holder. This recmondation is very good. really it is game changing recomondation.

Posted On 11/6/2009 6:56:00 AM
Ravi Said:


Mr. Swarup's advise is not suitable to growing India.

Posted On 11/7/2009 3:44:45 PM
nagaraj Said:


I do agree that few agents are mis-selling the insurance products(I'm one of the victims of mis-selling, prior to me taking up insurance agency!!!). Then why to penalise others. There are well informed clients who are regularly interacting with one agent. Do the committee meant that, even these clients are being fooled. Why Swaroop Committee is not looking into educating the prospective buyers and bring stringest norms while issueing licence and also make mandatory for all existing agents to take a refresher course / exam. Make IRDA responsible to conduct exam at regular intervals. I'm sure, by this most of the passive agents will leave the organisation on their own and we can bring down mis-selling to a larger extent. It is unfare to compare Life Insurance vs MF. Most of our first year commission being spent on persuing the prospectus to buy a policy. I had a lucrative job with 20 years of experience at different levels with a take home salary of 40K / pm. I did left that job and choose this noble profession for my future. Hope, Swaroop Committee will re-think on the report. Take care...

Posted On 11/13/2009 7:52:07 PM