I clearly don’t know where to start this review with. Everything about BigFlix is a screw-up. Right from the membership plans and movie collection to the service. I took the membership couple months back & the headache never seems to stop. First it was the delivery promises, next was the incompetent systems and totally useless customer service, then the frauds which they commit. It is a disgrace to the existing movie rental services. Everything you see and hear about BigFlix is pathetic. I will list down the complaints I have had in the past 2 months. • At the time of signing up for a membership, I was told that they have excellent logistics systems & if I place a movie in queue before 10 AM on any given day, the movie will be delivered by 1400 hours same day. But this never happens. I place the request before 10 AM every time & I get the movies only by 1800 hours or even the next day at times. • BigFlix systems are so outdated and useless that the account is not updated. Forget real-time updation, there is not even a delayed updation. It takes 4-5 hours for the systems to be updated. • I signed up for the membership using my credit card and I remember very clearly that I did not opt for an auto-debit. But during the closing stages of the 1st month membership, I find an auto-debit instance in my account. I very clearly remember that I did not opt-in for auto-debit as I am not pro-auto debit payments. I had various interactions with the customer care and managed to record one such conversation. After these interactions my auto-debit was disabled. But now coming to the close of the 3rd month renewal I find the auto debit instance enabled in my account. How can an organization like Reliance indulge in a fraud as cheap as this? It’s not legal to indulge in such practices without the consent of the customer. • Queue is a facility wherein I line up movies according to my preference in my account so that they will be delivered on return of the movies which I took earl