The Black Book Of Outsourcing has awarded Satyam a Top 50 "Best Managed" Global Outsourcing Vendor ranking for the past four consecutive years. The Top 50 rankings are determined from the ballots of actual users of Satyam services who rank their leaders on 26 tough and distinct key performance indicators. Its a difficult award to achieve because clients must be validated and their scores are confirmed externally prior to being counted. It appears that workers have a different interpretation of the highly effective leadership team than the client who respect and appreciate the outcomes of Satyam organizations because of their leadership. Perhaps Satyam's board acted out of another phenomenom Black Book pointed out in the 2007 State of Outsourcing report..."Indian Executive Arrogance" which was remarked in the results by many users as possible detriments to keeping well-managed outsourcing organizations on track in 2008. Seems as if it came true...now new management from outside Indian can bring humility and open communications to these Indian firms suffereing from "Indian Executive Arrogance".