Respected Sir, I went through your article today and realized how much ahead you are thinking about reforms in the civil service in India. Like a proverbial thought leader you are suggesting a very revolutionary paradigm for governance reforms in India. You certainly stand apart among several highly talented civil servants for your reflective thinking and solution-oriented mind-set for tackling the ills of poor governance. I just hope and pray that your ideas are adequately recognized in the current debate on governance reforms and effective public service delivery. The power of ICT must be immediately leveraged to establish an effective interface between public managers and citizens who like customers of products and services are getting increasingly demanding. They are questioning public agencies at an increasing rate to provide them roads, electricity, sanitation, security, transportation, and several such things which state is obliged to provide to citizens in a responsive, transparent and accountable fashion. The key to governance reforms therefore lies with the elected representatives who should devolve legislative, executive and financial powers to local self governing institutions and use ICT in a big way for effective regulation of government-citizen interface. I congratulate you once again for your reflective thinking and innovative solutions to affairs that concern the common citizen.