Employee satisfaction. I work in a bank. Banks don't make a thing. Carpenters make cupboards, gardeners plant, electricians do wiring, but at the end of each day, i don't see what i have done. some days i make a to-do list and strike off things that i did. most items on this list are also invisible like for example fix a meeting, negotiate interest fee rates with customers. but my customers are into business of building or selling thing. that seems more satisfying and gives confidence. is that the reason bankers in general are insecure and suspicious? i am being human that is. not being able to see the effect of my work is not encouraging. seems i am not productive because the effect is invisible. it reminds me of what an old arab businessman once told me: he had an apartment in berlin which he wanted to sell many years ago. he met a german and asked his help in selling it. the german asked the arab what he would do after selling the apartment, to which the owner replied that he would take the profit and deposit the cash in his bank. the german asked now you can see your apartment and feel it but can you see or feel your money in a bank except to view few numbers in a paper statement. this happened many years ago and it changed the arab's philosophy. thereafter he spent his efforts buying businesses and things like property and assets that he could feel and see rather than leave things in a bank as cash. it changed his life.needless to say, many multi millionnaires who owns ships, properties, gold and land also look at this as financial investments.