I totally agree. Airtel is really the pits. It is a herculean task to reach their customer care, and reaching an executive there doesn't really ensure your query will be answered. But what gets to me the most is the network strength. They might advertise every 10 mins on TV about their superior network and how you can even pay your phone bill in a train that is in a tunnel, but the ground reality is that if I am able to use my phone when there's heavy rain, or in a lift, or even in an enclosed space, I'd really be happy. I think they should be brought to book for their misleading ads. Coz everytime I see their ads (which they must have spent a fortune on), I can't help thinking it would have been money better spent if they used it to boost their network.