hi! A topic that will ring a bell with a lot of Airtel subscribers, me being one of the regular sufferers. I wonder when Mr Jai Menon will stop pretending his self-delusionary efforts at 'ráising (service) to crising altitude' and acknowledge THAT THE SYSTEM IS NOT WORKING. Unless he gets real, he will not take any action, and consumers will continue to suffer and/or work towards changing the service provider, as i am planning to after being completely disgusted with my past experiences, the most recent being last week. here's hoping that sustained media attention to this critical issue will have some impact.