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SUNDAY, NOVEMBER 29, 2009 10:15 AM IST
Please, Airtel, Hear My Call
Merely complaining about the sorry state of customer care in India will not solve much
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This isn't a view on the issue, but I'm hoping someone reads a couple of these cribbings. Almost everyone I know who works and has applied for a mobile connection has had problems with the verification agencies because they do not understand that these people would not be home on weekdays. Have had people got their connections cut off and service providers lose customers this way. Second, both Tata Indicom and Airtel it seems to me intentionally do not cancel connections once a termination letter is submitted. Termination letters must be personally submitted, surprisingly there are no readymade forms and once must scribble a letter. I've known people who've requested for termination and have done so myself, and it never happens ! Which then prevents me from ever opting for ECS (Have known someone who has been billed for a year after terminating his connection ! Beware!
Rohit
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