Please, Airtel, Hear My Call
Merely complaining about the sorry state of customer care in India will not solve much
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Unfortunately it is not just Airtel or telephone companies. Customer care or service is dismal whether it is in the white goods or even automobiles segments(which is among the worst especially for European cars - read Skoda).
However they all love to harrass you with follow-up calls on the service where the questions are very skewed or they do not want to hear negative comments. Then they advertise how they are ISO benchmarked. All a complete waste of time.
avinder