New Delhi: Vehicle leasing and fleet management firm LeasePlan India today said it has joined hands with Mondial Assistance to provide round-the-clock roadside assistance to its customers.
“The objective of this partnership is to deliver better customer experience and strengthen LeasePlan India’s after- sales services and customer support... We are happy to set benchmarks for the fleet management industry in India,” LeasePlan India Managing Director Sanjeev Prasad said in a statement.
The new roadside assistance service - ‘LeasePlan Assist´- would initially be available in 19 cities.
“We plan to reach over 100 cities by the end of 2008,” Prasad said.
Mondial, a roadside assistance, travel insurance and customer service provider, would offer its services to LeasePlan customers in Bangalore, Chandigarh, Chennai, Coimbatore, Delhi NCR, Greater Mumbai, Hyderabad, Jaipur, Kochi, Kolkata, Ludhiana, Pune and Surat.
The LeasePlan Assist service would cover mechanical faults, electrical breakdown, driver errors such as fuel, key and tyre problems, the statement said.
LeasePlan India is a joint venture between LeasePlan Corporation and UK Paints, where the former holds 51% stake and the rest is with the latter.