Mumbai: Gurgaon-based customer support solutions company Drishti-soft Solution Pvt. Ltd, which operates under the name Ameyo, said on Monday that it had raised $5 million from Bengaluru- based private equity firm Forum Synergies.
The company, founded in 2003 by Bishal Kumar, Sachin Bhatia and Nayan Jain, is looking to use the funds to expand into the US market, increase its software offerings and invest in technology.
“The ongoing transformation of contact centres, their increasing criticality to business and the exploding cloud opportunity, position Ameyo perfectly for explosive global growth. We are confident that the complementary skill-sets of the founder team will give the company an edge in creating significant value for our investors,” said Samir Inamdar, co-founder of Forum Synergies, who will join the company’s board.
Ameyo provides companies with software solutions for sales and marketing and customer engagement.
“Contact Centers are undergoing rapid transformation both in terms of impact to the core business and movement to cloud; this represents a $3 billion global opportunity. ... Sales acceleration technology... is a new $12 billion opportunity and is growing very fast,” said Kumar.
The company, with a team of 300, has 1,500 clients in 40 countries across Asia, the Middle East and Africa.