Hyderabad: Satyam Computer Services Ltd, India’s fourth-ranked tech and back-office services company by revenues, has signed a five-year contract worth $200 million (Rs860 crore) with Applied Materials Inc., to manage the nanotechnology supplier’s computer network.
Satyam has been offering application development, maintenance, and support and engineering services to Applied Materials for more than five years together with multiple vendors. In a statement, the Hyderabad-based company said it will now provide the services through a “managed services delivery model.”
Managed services, linked closely to outsourcing, involve delivery and management of tech services, applications, and equipment. The scope of such contracts cover hardware procurement, hosting or access services, management of desktop computers and servers, and network management, including messaging and helpdesk services.
Such high-value deals involving larger responsibilities than, say, just developing a software application, present a profitable opportunity to Satyam, an analyst said.
“Indian companies should be aiming for managed-services engagements as it involves a broader set of activities, right from ensuring customer service-level agreements and enhancing productivity levels, to managing software applications and hardware systems,” said Sabyasachi S. Satyaprasad, senior director at neoIT, a Bangalore-based outsourcing consulting firm.
The new model will “provide us with a very cost-effective solution for managing IT and business infrastructure processes and activities, as well as measurable service- level and quality enhancements”, Ron Kifer, group vice-president and chief information officer of Applied Materials said.