Mumbai: NCR Corporation has secured an order from Hindustan Petroleum Corporation Ltd (HPCL) and Bharat Petroleum Corporation Ltd (BPCL) to automate 325 petrol stations across India with NCR’s Octane 2000 solution. So far over 415 petrol stations have been automated in NCR so far.
Ali Mir, NCR general manager for Retail, Hospitality and Self-Service Solutions in India, said, “NCR’s Octane 2000 not only meets business objectives for the petrol station in terms of inventory management, increased volumes, automated pump, density readings and quality control but also acts as a key enabler in improving customer satisfaction, by helping ensure speedy, accurate transactions and assured quality fuel and correct quantity while dispensing.”
NCR will provide petrol stations with an end-to-end solution deployment, including supply of hardware, Octane 2000 application software and implementation services.
HPCL and BPCL will get a complete electronic fund transfer solution to handle debit/credit/smart-card transactions. It will supply, install and implement retail automation solutions, integrating all NCR and third-party hardware including forecourt peripherals like pumps, tank gauging systems, density display for customers (for quality assurance) and outdoor payment terminals.
How will it work
The point-of-sale (POS) and back-office system will be integrated with a radio frequency identification (RFID) based tagging system. Each attendant will be provided with RFID tags to unlock dispensing units for a transaction, tracking complete transactions details.
This will help the company track employee performance and ensure fuel purity and quantity for customers who will also get an automated receipt showing the exact quantity purchased.
With increased competition in fuel retailing, oil companies will be in a position to reach out more than ever to the end user. Branded petrol and diesel products, loyalty programmes and smart cards, convenience stores, increased amenities such as vending machines or ATMs are changing the drab petrol stations of old into interesting brand entities.
Petrol retail business in the country will have to cater to complete automation needs of convenience stores, retailing fuel as well as non-fuel products.
Benefits of the Octane solution
* Reduce manual intervention
* Increase transaction speed
* Improve customer interactions for HPCL and BPCL
* Monitor and analyze wet stock (petrol, diesel) and dry stock (lubes and other accessories) in real time for better inventory management
* The automation will facilitate data extraction and communication to headquarters as well as effective retail fuel-price management
According to a recent survey of Indian consumers carried out by NCR, waiting in queues goes much beyond frustration as 60% of respondents got really angry, 23% admitted to having cancelled or rescheduled important business plans, 22% had an argument, and 20% were pushed in line as a result of ‘queues’ and finally 26% switched to another service provider who could offer better self-service solutions.