Mumbai: Leading global BPO player WNS Global Services plans to invest $15-million to open new centres in India in 2010, a top company official said.
The NYSE-listed WNS is serving 200-plus global clients from 21 delivery centres world-wide.
“In 2010, our capex is expected to be around $15- million and a lot of it will be invested in new centres in India. WNS is a global company and India plays a great part in our overall growth aspirations from a leadership, people, infrastructure and sustainability view,” WNS Global Services Group CEO Keshav R Murugesh told PTI.
“We are taking calls on our India business as of now and thinking through how best to address the huge demand that is emerging with the great global capability we bring to the table,” Murugesh said.
The company has a centre at Nasik and recently received the Maharashtra state IT award from chief minister Ashok Chavan, for the success of that centre.
“Tier II and III locations will be a key part of our long-term strategy as we look to add capability. We are very pleased with our experience in Nasik and are discussing rural BPO and other models as well,” Murugesh said.
Asked about WNS’s investment focus, Murugesh said, ”Our core area of investment now is in sales and new verticals. We are also creating two new dedicated verticals that are like white spaces in the market and are very excited about this. The biggest area of heightened investment is in talent management which covers the gamut of domain, leadership, soft- skills, general management, succession planning, performance management system, etc.“
Commenting on its inorganic growth strategy, Murugesh said, “We are always opportunistic on M&As and keep that on our radar but currently feel that we should focus more on organic growth at least in the short-term.”
The company is now looking at new growth areas (verticals). WNS is an established leader in the travel and insurance verticals as well as banking, utilities and F&A and analytics areas.
“While introducing more sub-verticals within each area, we are also creating two new and very exciting verticals in the healthcare and logistics domains,” he said.