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BSNL, MTNL witness more customer outgo under MNP

BSNL, MTNL witness more customer outgo under MNP
PTI
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First Published: Fri, Aug 05 2011. 03 48 PM IST
Updated: Fri, Aug 05 2011. 03 48 PM IST
New Delhi: Government on Friday said the two telecom PSUs -- BSNL and MTNL -- have seen more customers opting out of their service than other service providers after the introduction of mobile number portability (MNP).
After implementation of MNP, the number of BSNL subscribers as on 30 June 2011, who have switched over to other operators stood at 9.33 lakh.
The subscribers who have switched over from other service providers and came to BSNL stood at 3.49 lakh, resulting in net out go of 5,84,261 customers, minister of state for communications and IT Milind Deora said in a written reply to Rajya Sabha.
Similarly, MTNL subscribers, who switched over to other operators at the same period stood at 67,198 and users who have moved in stood at 11,593, resulting in net out go of 55,605 subscribers, he said.
The government launched the mobile number portability services in Haryana on 25 November 2010 and on 20 January 2011 in rest of the country.
However, both the companies are taking various initiatives to retain the existing customers and add new ones in the competitive environment, he said.
Besides launching a special cell to contact customers and address their grievances on war footing, the two PSUs are offering competitive prices for all wireless products. Besides, all 2G connections have been made 3G enabled, Deora said.
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First Published: Fri, Aug 05 2011. 03 48 PM IST
More Topics: BSNL | MTNL | MNP | Mobile | Telecom |