New Delhi: A consumer court has ticked off automobile manufacturer Mercedez Benz for delivering a “defective” car to a buyer and directed it to pay Rs5 lakh as compensation to him.
“It is regrettable that such an automobile manufacturer has adopted a practice to sell their cars in India by issuing glorifying advertisements about the performance of their vehicle,” the National Consumer Commission, comprising members Justice R K Batta and P D Shenoy, said.
The Commission made the observation while awarding a compensation of Rs 5 lakh to the consumer.
“The complainant had purchased this car to enjoy the feel of a new car of world standard. Persistent defects clearly show that the car was a defective piece which had to be sent constantly for repairs,” the panel said.
Rajiv Chadha, the complainant, had sought Rs50 lakh in compensation alleging unfair trade practices and deficiency in service by the automobile manufacturer in delivering a car having defects, including rattling of doors.
Mercedes Benz India Limited claimed that there were no manufacturing defects in the vehicle.