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Satyam to meet customers in two weeks to regain confidence

Satyam to meet customers in two weeks to regain confidence
PTI
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First Published: Wed, Jan 07 2009. 03 59 PM IST
Updated: Wed, Jan 07 2009. 03 59 PM IST
New Delhi: Taking over at a very crucial time, the new (interim) CEO of Satyam Computers, Ram Mynampati has said that the company would meet the customers in the next two weeks to explain to them the entire ‘unfortunate events’ and seek to retain their confidence.
Addressing employees, he said in a statement: “We will now be a better company and that we shall soon be a successful case study of how organisations have turned over a new leaf. We will be meeting many of our customers in person, over the next two weeks.”
Seeking apology, the new CEO said: “On behalf of our new leadership team, I apologise to you for the uncertainty and inconvenience that this incident has caused to you and your families. Increased focus on transparency at all levels, integrity and ethical functioning will be ensured.”
He said that the company would also meet the employees onsite and in these sessions, the company would explain to them what happened, and articulate the actions that are being taken to retain your confidence in the company.
“A series of extremely unfortunate events led to this. A SWAT team, consisting of senior leaders, has been formed. Many of them are Satyam veterans with a minimum of ten years experience in our company and more than twenty years in the industry,” he said.
“This team will support him to steer Satyam through this challenging phase. The team represents all customer facing units, key horizontal competency units and critical support units,” he said.
Recalling the Full Life Cycle (FLC) model, which encouraged distributed and empowered leadership in the company, Mynampati said: “This is as good a time as many to remind ourselves that we have been acknowledged as being among the top three Best Employers in India, by Hewitt and Mercer surveys in 2007, and the American Society of Training and Development named us as the best globally.”
Mynampati felt Satyam continues to have everything that is fundamentally required for its success — a strong customer base and a committed universe of 53,000 associates.
“What we are confronted with is the challenge of continuing our business operations seamlessly. We will need your involvement and ideas to make it happen. This quarter, will be tumultuous for us. It would be fair to assume that competition will try and leverage it to their advantage,” he said.
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First Published: Wed, Jan 07 2009. 03 59 PM IST