New Delhi: The Telecom Regulatory Authority of India (Trai) has sought data on congestion at the so-called points of interconnect (or PoIs) to assess whether there are efforts to prevent completion of calls from Reliance Jio Infocomm Ltd to other networks.
The regulator has sought the information for five days (15-20 September).
The move comes even as Reliance Jio and Bharti Airtel Ltd continue to spar over the issue. The former claims the latter hasn’t provided enough PoIs, where calls are handed over from one network to another. Airtel’s counter is that Reliance is creating a controversy over PoIs to mask inadequacies in its own service.
Amidst all this are lakhs of new Reliance Jio customers who are unable to complete many of their voice calls. Reliance Jio says some 20 million calls between its network and Airtel’s are failing every day.
Trai said it would act against any telco it finds guilty. It wasn’t immediately clear what form this action would take.
“There are multiple actions that can be taken against the concerned party. We will analyse the information and then take appropriate action,” said Trai chairman R.S. Sharma, adding that the regulator is concerned about the quality of service.
“There is a regulation that says that you cannot have more than five calls, which are not maturing at the point of inter-connect in 1,000, which is 0.5%. We will like the telcos to ensure that PoIs do not drop calls and that quality of service norms on the PoIs are maintained,” Sharma said.
Reliance Jio has also accused Airtel of blocking the mobile number portability facility for its subscribers who wish to switch to Jio services.
Sharma confirmed that he has received a complaint from Jio about this. “We have asked the concerned operators to tell us what the facts are. We are awaiting information. We will take an action on the basis of what info we get from them,” he said.
“We will certainly act very fast. We take this issue very seriously,” Sharma added.