New Delhi: Tata Teleservices on Wednesday said it would compensate its subscribers if the company fails to meet the pre-determined levels of service standards, a move that would help retain customers and force others to follow suite.
The Customer Service Charter for Tata Indicom, the company said, “guarantees pre-determined levels of service and support and includes Compensation Clauses to pay back customers if the set service levels are not met.”
The initiative was announced to commemorate the 171st birth anniversary of Tata Group Founder Sir Jamsetji Nusserwanji Tata, a visionary who sowed the seeds of industrialisation in India.
TTSL offers wide-ranging telecom services, including mobile (both GSM and CDMA based), landline and broadband services across the nation and is the fifth largest operator in the country with over 60 million mobile subscribers.
The service will be immediately available to Tata Indicom customers across all 20 telecom Circles where the company operates.
Commenting on the new initiative, Anil Sardana, Managing Director of Tata Teleservices Limited, said, “On the occasion of our Group’s Founder’s Day, we pledge to give every customer his rightful due.”