New Delhi: Millions of BlackBerry users in Europe, Asia and parts of Africa were hit by an outage of its maker Research In Motion Ltd’s (RIM) email and proprietary messenger services on Tuesday, the second time in as many days.
The services went down early Tuesday evening, around 16 hours after the same services were restored in the same areas. Executives of telecom service providers confirmed the outage.
Reuters reported that network operator T-Mobile said on its website the problems were due to a Europe-wide outage on the BlackBerry network. “RIM has apologised for the interruption to services and said it’s working to restore normal operations.”
RIM’s India representatives did not respond to requests for comment.
“Yesterday, some BlackBerry subscribers in the EMEA (Europe, Middle East and Asia) region experienced delays with BlackBerry services. The issue was resolved and services are operating normally,” RIM said in a statement on Tuesday morning, referring to the first outage. “We apologize to those customers who were impacted for any inconvenience.” On Monday, RIM officials said it was not immediately clear what was causing the problems, but the firm was working on restoring the services as soon as possible.
Canada-based RIM is increasingly seen as a break-up or takeover target as it has been losing its status as the corporate email service of choice to other smartphones, led by Apple Inc.’s iPhone, and after a dismal set of quarterly results last month.