New Delhi: Hinduja Group’s business process outsourcing company Hinduja Global Solutions has bought Canada-based On-Line Support Inc. (OSL) for C$74.85 million (Rs345 crore) in an all-cash transaction.
On-Line Support serves industries including media, telecom, technology, banking and insurance, Hindustan Global said in a statement. The Canadian company offers technical support, sales support, customer care and customer retention services in English and French and operates out of 10 sites in Canada.
The chief executive and the senior management team of On-Line Support will continue in their current roles after the acquisition, Hindustan Global said.
OLS is a leading contact centre provider servicing marquee customers across verticals such as media, telecom, technology and BFSI. OLS offers technical support, inbound and outbound sales, customer care and customer retention in English and French languages and has over 1,650 seats at 10 sites in Canada.
In FY’2011, it posted a turnover of C$63.4 million and currently has close to 1,800 employees.
With this acquisition, the consolidated annual revenues of HGS will cross $300 million on a run rate basis. HGS now has a presence in 42 delivery centres across the USA, India, Philippines, Canada, Mauritius and the UK, with offerings in more than 25 different languages.
Following the acquisition, HGS’s staff strength would be around 21,300 employees worldwide.
(PTI also contributed to this story)