New Delhi: Research in Motion said on Tuesday it had restored BlackBerry services in Europe, the Middle East and Africa, some 20 hours after users in EMEA and India first reported problems with email and BlackBerry Messenger.
“Yesterday, some BlackBerry subscribers in the EMEA region experienced delays with BlackBerry services. The issue was resolved and services are operating normally,” RIM said in a statement at 11:20am.
“We apologize to those customers who were impacted for any inconvenience.”
RIM is increasingly seen as a break-up or takeover target as it has been losing its status as the corporate email service of choice to other smartphones led by Apple’s (AAPL.O) iPhone, and after a dismal set of quarterly results last month.
An estimated three to four million Blackberry users across India were also affected by a near blackout in the internet and messaging services across Asia and Europe late on Monday.
“Blackberry services are currently unavailable across Asia, Middle East and Europe. This may lead to intermittent issues while using Blackberry services. Our Blackberry service partner RIM is working on the issue. The services are likely to be restored within the next four hours,” a message sent by Airtel to all their Blackberry subscribers at around 1 am early Tuesday morning said.
“There a problem with the RIM server,” a senior executive with Airtel said.
The extent of the outage wasn’t clear as some Blackberry Enterprise Server subscribers were still able to access their services till around 8:00 pm in the evening.
“We are working to resolve an issue currently impacting some BlackBerry subscribers in Europe, the Middle East and Africa and India. We’re investigating, and we apologize to our customers for any inconvenience caused whilst this is resolved,” Canada-based RIM said in a statement.
Telecom operators in India maintained that there was no problem at their end.
“Millions of BlackBerry smartphone users have been cut off by a major fault at RIM, the Canadian company that makes the devices,” UK’s Daily Telegraph said in a report.
Hundreds of users flooded microblogging site Twitter, complaining about disruptions in BlackBerry services.
Reuters and PTI also contributed to this story