Samsung says 85% of Galaxy Note 7 smartphones in US are replaced
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San Francisco: Samsung Electronics Co. said about 85% of its recalled Galaxy Note 7 smartphones in the US have been replaced. The company also announced an expansion to the US of a software patch intended to encourage the return of the remaining devices.
Samsung said on Friday that the patch caps the Galaxy Note 7’s battery life capacity at 60% and frequently notifies users of the recall. The company has urged the return of the phones since early October when reports surfaced of the devices overheating and catching fire. The patch has already been issued in Europe and South Korea.
Samsung’s program allows customers to take the Galaxy Note 7s back to their carrier in exchange for another Samsung smartphone or a refund toward a competing phone, such as Apple Inc.’s iPhone.
In October, Samsung officially announced it was stopping sales of the Galaxy Note 7 without identifying the exact cause of the problem. Investigators have determined issues with the Note 7’s battery architecture led to the incidents, Bloomberg has reported. Bloomberg