How Samsung ’s Galaxy Note 7 recall crisis unfolded
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Seoul: Samsung Electronics Co. Ltd scrapped its flagship Galaxy Note 7 smartphone on Tuesday less than two months after its launch, dealing a huge blow to its reputation and outlook after failing to resolve safety concerns.
The following is a chronology of major developments related to Samsung’s recall of the Note 7s since the launch of the smartphones in August.
• 11 October: Samsung permanently halts sales and production of Note 7 smartphones and asks customers to stop using the phones as it investigates reports of fires in new devices.
• 10 October: Samsung says it is adjusting Note 7 shipments for inspections, quality control due to more phones catching fire.
• 9 October: AT&T, T-Mobile say they have halted issuing new Galaxy Note 7 smartphones due to safety concerns.
• 6 October: A Southwest Airlines plane in the United States evacuated due to smoke from a Note 7 device on board.
• 1 October: Samsung resumes selling new Note 7s in South Korea.
• 29 September: Samsung says more than 1 million people globally now using Note 7s with safe battery.
• 25 September: Samsung delays South Korea re-start of Note 7 sales by 3 days.
• 22 September: South Korea orders extra battery safety measures for Note 7 phones.
• 21 September: Verizon Communications, Sprint Corp. begin taking orders for new Note 7s.
• 19 September: Samsung says a Note 7 phone a China user claims caught on fire was caused by external heating; Samsung starts Note 7 exchange programme in South Korea.
• 16 September: Florida man sues Samsung for burns from Note 7 explosion. Samsung says to resume Note 7 sales in South Korea on 28 September.
• 15 September: US Consumer Product Safety Commission formally announces recall of about 1 million Note 7 phones.
• 9 September: US Consumer Product Safety Commission urges Galaxy Note 7 users to stop using their phone.
• 8 September: US Federal Aviation Administration advises passengers to not turn on or charge Note 7 smartphones aboard aircraft or stow them in plane cargo.
• 2 September: Samsung announces global recall of 2.5 million Note 7 phones, citing faulty batteries.
• 1 September: Samsung starts Galaxy Note 7 sales in China.
• 31 August: Samsung delays shipments of Note 7s to South Korean carriers.
• 24 August: Report of a Note 7 explosion surfaces in South Korea.
• 19 August: Samsung starts Galaxy Note 7 sales in 10 markets including United States and South Korea.
• 2 August: Samsung unveils the Galaxy Note 7 at a New York media event. Reuters