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Success Secrets | Business certainly isn’t the enemy

Success Secrets | Business certainly isn’t the enemy
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First Published: Mon, Mar 03 2008. 12 09 AM IST

Jack and Suzy Welch
Jack and Suzy Welch
Updated: Mon, Mar 03 2008. 12 09 AM IST
With the presidential candidates ranting and raving about corporate greed (all the while feeding at the trough), shouldn’t members of the business community be doing a better PR job explaining the basics of capitalism?
—Charlie Porten, Connecticut
Jack and Suzy Welch
Not unless they possess the strange and burning desire to get blamed, scorned, disparaged and excoriated for the next nine months or, more specifically, until 4 November.
As high-pitched and, yes, hypocritical as the hate-corporate rhetoric is right now, we would wager that it will pretty much end on the election day, when the winners, no matter what their political party, will re-embrace a reality that most of them already know perfectly well.
Business isn’t the enemy of people. It is people. And business doesn’t destroy hope. It creates it. But right now, it is the season definitely not to say such things. It is, instead, the season to foment zeal—i.e. zealous supporters—by vilifying bogeymen, and no bogeyman is more convenient, election season after election season, year after year, than the corporation.
The mere word is so impersonal! It conjures images of grim concrete fortresses and slick skyscrapers, giving politicians free rein to make pronouncements like one we heard just the other night: “For the past seven years, we’ve had a president who has stood up for corporations. It’s time we had a president who stands up for you!”
Who are these “you” people, we wonder, who aren’t part of business in some way? Sure, some portion of the population is made up of students, government employees and workers in the non-profit sector. But let’s be real. The majority of Americans make their livelihoods from business—and not all of them are faceless, bloodless, mega-bonus-earning executives on the Wall Street.
They are the field workers of Big Oil, toiling in some of the harshest conditions on earth, from the oil sands of Canada to the high seas off the coast of Norway.
They are the immunologists and oncologists of Big Pharma, hunkered down in their labs trying to find the cure for AIDS and cancer.
They are immigrants from Ecuador or Vietnam, running the restaurant around the corner or launching the high-tech venture in their garage.
Our point is, corporations are not a bunch of buildings. Like all businesses, they are flesh and blood. They are human beings.
And most of the time, they are human beings trying to make the world a better place for their families and employees.
Now, we’re not claiming that corporate greed doesn’t exist. We’re not even going to argue that capitalism is perfect. The system has its flaws, but no other economic structure is better at creating real jobs.
OK, off the soapbox. You didn’t ask for a defence of capitalism. You asked if business should get out there and defend it.
And here’s our answer: In this silly season, it’s a thankless task.
When normalcy returns on 5 November or thereafter, politicians who want to get anything done and truly want to build a better society will have to acknowledge that business isn’t “them”. It’s everyone.
If you are a new manager with an inexperienced team, what problems should you be worried about?
—Irina Bandrabur, Romania
There are two—but first, let us take a moment to think about all the things you’ve got going for you.
Young teams, especially with new managers, have got to be the most excited, energized groups in business. They’re usually devoid of the “been there, done that” mindset that afflicts so many experienced teams; they rarely see challenges as impossible and often embrace change with gusto. If only you could bottle those qualities!
But inexperienced teams have their issues. The first is that they tend to be unfamiliar with the level of risk that the organization can absorb.
That’s why you, even as a new manager yourself, have to make sure your people understand the balance between being strategically bold, which is often very good, and respecting the boundaries of acceptable risk, which is always very necessary.
The second issue concerns you as team leader. Too often, inexperienced managers like to hire friends, or at least people who make them feel safe.
Fight that urge.
Seek out people who are better, smarter and in every way more talented than you are. They’ll push the organization to new heights of performance.
And we guarantee your career will follow.
©2008/by nyt syndicate
Write to Jack & Suzy
Jack and Suzy are eager to hear about your career dilemmas and challenges at work , and look forward to answering some of your questions in future columns. Jack and Suzy Welch are the authors of the international best-seller, Winning. Campaign readers can email them questions at winning@livemint.com. Please include your name, occupation and city.
Only select questions will be answered
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First Published: Mon, Mar 03 2008. 12 09 AM IST