Mike Lazaridis is getting exasperated with people writing off his company, running it down and asking pesky questions. Something snapped when a BBC journalist asked the co-chief executive of BlackBerry maker Research In Motion (RIM) about security issues in India and elsewhere. He called the query unfair and ended the interview, his body language more reflecting upset rather than anger.
This followed a story in The New York Timesin which he complained about RIM not being given credit for its performance. The BlackBerry is a device that few enterprises can do without, but the national security issue RIM faces is a real challenge, as is competition on the smartphone front.
Company chiefs need to keep their cool under fire and while there’s no need to be economical with the truth, there are any number of ways the most damaging of questions can be deflected. Ask any reporter.