Bangalore: The Confederation of Indian Industry (CII) Mission on Knowledge and Skills today announced the launch of Global Enterprise Product Support (CII-GEPS) Forum, a body to spearhead India’s transition to a preferred destination for global enterprise-level product support services.
The forum has been formed by seven leading companies, namely Avaya, CA, EMC, IBM, Microsoft, Oracle and Yahoo, in collaboration with CII. Phil Verghis, head of Verghis Group Inc. will be the advisor.
The launch was followed by the release of an IDC study on ‘Establishing India’s leadership role in enterprise product support – an IDC and CII-GEPS study.’
Ashok Soota, managing director, MindTree Consulting
Ashok Soota, MD MindTree Consulting, “India’s transition into a knowledge-based economy is well underway given the availability of experienced talent and robust educational infrastructure. Effective knowledge management is the key for India to become a knowledge superpower. India needs to exploit this capability domestically and help the country leapfrog onto the world stage. The CII-GEPS Forum is one such platform to help realize this vision for India.”
M N Vidyashankar, secretary, information technology and bio technology, government of Karnataka, said, “This is a first-of-its-kind initiative that positions India as the global destination for enterprise product support services. We are happy to associate with the forum.”
The forum will help maximize potential of the enterprise product support industry in India and help make talent in the country employable and market-ready. It will provide a platform to companies to benchmark skills and map them to talent, and provide a body of reference to companies that are considering India as an option for high-end technical support.
Announcing the findings of the IDC report, Kapil Dev Singh, country manager, IDC India said, “The business of enterprise product support services is evolving. Across the marketplace, companies are seeking new ways to increase customer value and strengthen customer relationships. This need creates an unprecedented opportunity for product support organizations in India to extend beyond their traditional reactive function, and become proactive leaders in optimum value creation for customers”.
As per earlier IDC estimates, the worldwide software support and maintenance business currently stands at $145 billion and is growing at a CAGR of 7.8% and is poised to reach $212 billion by 2012. The total Enterprise product support services export revenue for India stood at $1.4 billion in 2007. There is a significant growth momentum and IDC forecasts that the enterprise product support industry in India will grow to accommodate 15% of the global enterprise product support workforce by 2012. The overall revenue from India in the enterprise product support services export will also grow to $10.7 billion in 2012.