New Delhi: vCustomer has been ranked amongst the top five of Nasscom’s list of exciting IT-BPO companies to work for. It has the highest employee satisfation among BPO’s and contact centres across India.
Maintaining a high degree of customer loyalty through periodic surveys; call back programmes, interactive voice recognition and customer incentive programmes to enhance customer relationships, it has been awarded the Global services 2007 awards, ranked top ‘Rising Star’ in 2006 Global Outsourcing 100 list, is part of the top 50 best managed outsourcing companies in the world and No.2 in the BPO ESAT survey 2006.
Based in Kirkland, Washington, USA, it provides services across US, Europe, APAC and EMEA its expertise is in retail, technology, telecommunication and hospitality. The company uses state-of-the-art technology, manpower expertise, best practices and analytics to enhance business performance.
Handling four million customer queries a month, it is the first company in India to introduce the VoIP platform in the Cisco platform. They have invested over $20 m in the last three years to create a robust technology infrastructure.
With an in-house technology centre of excellence with rich experience of developing automated solutions for operations and operations support,the company also maintains transparency in outsourced operations through a performance dashboard and client portal.
Using Six Sigma driven methodology for monitoring the plan, training employees and checking transaction quality, it has an employee base of 3500. The company has E-learning training modules, which reduces time and ensures continuous improvement.