In many developing countries, where bank branches and ATMs are few or nonexistent in rural areas, cellphones may finally make financial services practical at such places, fitting in the palm of one’s hand.
Mobile devices have the potential to take financial markets outside urban areas, allowing banks to provide services such as loans and savings accounts in rural regions, says a report by Vodafone and Nokia, published last week.
Microfinance institutions provide small loans and other services to the poor. But many businesses in the industry operate with outdated equipment such as paper ledgers, complicating efforts to extend into areas where roads are inadequate and communication is expensive and unreliable.
When Vodafone began a pilot cellphone project in Kenya, Nick Hughes, the company’s head of international payments, said, “The idea was to reduce the cost of loan disbursal and recovery, but what we found was that customers were using it for person-to-person transfers.” As a result, the company introduced a commercial programme in Kenya three months ago to make financial transactions possible by mobile phones. Customers have flocked to the service.
“We’ve passed the 175,000 mark,” Hughes said, “and they’re signing up at about 2,500 a day.”
One reason Vodafone has experienced rapid growth in Kenya is that the formal banking sector reaches just 19% of the country’s 36 million people, the report says. An additional 8% of Kenyans have access to financial services only through savings cooperatives and microfinance institutions.
Mobile technologies have benefited microlenders, too. Jamii Bora, the largest microfinance institution in Kenya, has more than 150,000 borrowers. It began experimenting last year with mobile point-of-sale devices, magnetic-stripe cards and fingerprint authentication to take its remote branches online. “This year we rolled it out over the whole country,” said Ingrid Munro, the founder and manager of Jamii Bora. “We have about 200 point-of-sale machines now, and we expect to expand.”
Geraldine O’Keeffe, director of implementation and support at Craft Silicon, the company that adapted point-of-sale devices for Jamii Bora, said, “Technology is changing the field of microfinance.”
Jamii Bora uses a system that allows clients in the countryside to make loan repayments, receive disbursements and do other business electronically. Once clients log in with a fingertip, authenticating their identity, they are connected to a central database in Nairobi. In a system similar to the Vodafone one, cash is paid and received through loan officers or sales agents in gas stations or shops, which settle their accounts with Jamii Bora.
“This is the most inexpensive way of being linked,” Munro of Jamii Bora said. “Every loan officer and man on a bicycle is online with our central server in Nairobi. And at the end of each day, we know the cash position of each branch.”
O’Keeffe of Craft Silicon said she had seen other attempts to improve microfinance technology fail because of the cost of communications. But with the advent in Kenya of GPRS, a new telecommunications protocol and data-transfer service, going online has become “infinitely cheaper”, she said.
“To computerize rural branches,” she said, “is a massive project and a huge cost. So what Jamii Bora did instead was put the point-of-sale in the branches, and leapfrogged the need to computerize.”
Craft Silicon expects to help Jamii Bora set up 700 more terminals in the next two months.
The technology has allowed Jamii Bora to centralize operations and introduce a transparent accounting system to administer the loans and other services it provides, such as health insurance. In doing so, the company said, it has increased efficiency and reduced the risk of fraud. If that means reducing its operating costs, making the organization more sustainable, Jamii Bora said it could lower the size of its average loan and still break-even.
“This technology has created so much excitement,” Munro said. “By being on the cutting edge of technology, we have the capacity of reaching the poor and remaining financially viable. What many organizations do is raise the interest rate. We refuse to abandon the poor. Actually, we are the poor: all our staff are recruited from our members.” NYT