New Delhi: To carve out a distinct identity for themselves, outsourcing companies like call centres, tele-banking service providers and other IT-enabled service firms, which use telecom infrastructure as their business model, have formed an association to promote the industry.
“We have formed Other Service Providers Association of India (OSPAI). The aim of OSPAI is to promote Indian outsourcing industry by way of recommending and assisting in policy changes based on industry and market needs,” sources said.
“OSPAI will closely work with DoT, TRAI, Ministry of Law, Ministry of Labour, Ministry of Finance, STPI, SEZ, various associations and industry representatives to achieve growth of the outsourcing industry,” they added.
These outsourcing companies include tele-medicine, tele-education, tele-trading, e-commerce and network operation centres.
The executive founder membership has representatives from Other Service Providers (OSPs) like Genpact, GE Money, HCL, Accenture, Citigroup Global Services, Wells Fargo, Avaya, AmEx.
Recently, the Department of Telecom revised the existing terms and conditions for registration under the OSPs as per which the concept of agent positions working from home has been introduced (Work from Home Concept) and as a safeguard, submission of a bank guarantee of Rs 5 crore has been prescribed.
The restriction of 10% outgoing PSTN lines (fixed phone) in a Domestic Call Centre (DCC) and submission of associated bank guarantee of Rs 10 lakhs has been dispensed with.
The amount of bank guarantee has also been reduced from Rs2.5 crores to Rs50 lakhs and from Rs5 crores to Rs1 crore for each location in cases of resources sharing between International OSP and Domestic OSP.
The definition of ‘Telecom Resources’ has been expanded to include Public Land Mobile Network (PLMN) and an ‘annual return’ is to be submitted by OSPs to the registering authority.