New Delhi: IT-enabled services provider Genpact has been rated as the biggest ITES-BPO company in the country in terms of revenue while WNS Global Services has retained the second spot in the annual rankings given by industry chamber Nasscom.
Nasscom, in its annual third party ITES-BPO companies rankings for FY 06-07 released today, has rated Transworks Information Services as the third biggest ITES-BPO company followed by IBM-Daksh, TCS BPO, Wipro BPO at the fourth, fifth and sixth positions respectively.
The rankings are based on companies’ reported revenue for 2006-07.
Other companies featuring in the top 15 list include Firstsource Solutions, HCL BPO, Infosys BPO, EXL Service Holdings, Citigroup Global Services, Aegis BPO Services, HTMT Global Solutions, 24/7 Customer, Mphasis BPO, Nasscom said in a statement.
The list, however, does not include companies having India-based delivery capabilities, but with corporate headquarters located outside India, if they have not shared their revenue from Indian operations, it said.
The ITES-BPO sector grew by 33.5 per cent in the last fiscal contributing 8.4 billion dollars to the total software and services exports of 31.4 billion dollars.
“The segment continued to grow at a good pace, to record export revenue of USD 8.4 billion in FY07. We expect segment revenue to grow at around 30 per cent next year to clock exports of 10.5-11 billion dollars in FY08,” Nasscom President Kiran Karnik said. MORE NG PKS
Karnik said the Indian BPO sector has witnessed significant transformation over the past decade and is now involved in various complex processes.
“Overseas M&A, along with increase in scale and depth of existing service lines, has complemented the growth of this segment,” he added.
ITES-BPO employee base also grew to 5,53,000 in FY 07 from 4,15,000 in FY 06.
The domestic market for ITES-BPO grew to 1.2 billion dollars in FY 2006-07 from 0.9 billion dollars in FY 2005-06.