Atlanta: Many of Microsoft’s Zune media players that froze up on the last day of 2008 because of a glitch involving their internal clock were functioning properly on Thursday as the new year was ushered in, according to the company. However, a few people were still complaining of problems operating the devices.
Microsoft spokesman Brian Eskridge said that based on responses from customers and his review of online message forums, affected users of the 30-gigabyte Zune model were not having further problems after fully recharging their devices and powering them on again on Thursday.
But, by midmorning Thursday, a few people were still complaining on one online Zune forum about their devices not booting up. Most people on the forum said their devices were working, and they encouraged people who were still having problems to be patient and let their devices fully charge before powering them on again.
A day earlier when people turned on the 30-gigabyte model, the device would freeze and wouldn’t fully boot up, meaning users couldn’t play music, videos and games or transfer material between their PCs and the devices.
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Frustrated users lit up Microsoft’s online support forum for Zunes with more than 2,500 messages by Wednesday afternoon.
Eskridge said the problem involved a bug in the model’s internal clock driver that was related to how the device handles the extra day during a leap year. Last year was a leap year. When 2008 ended and 2009 began on Thursday, the internal clock automatically reset, he said.
The problem did not affect users of other Zune models, he said. Eskridge did not have exact figures on how many people own the 30-gigabyte model.