Telecom minister Manoj Sinha to meet telco chiefs on call drop issue on 1 Nov

Trai has informed the DoT that there has been an improvement in the call drop issue, says telecom secretary J.S. Deepak


Telecom secretary said according to Trai, there has been an improvement in the call drop situation now. Photo: Pradeep Gaur/ Mint
Telecom secretary said according to Trai, there has been an improvement in the call drop situation now. Photo: Pradeep Gaur/ Mint

New Delhi: The chief executives of all telecom companies will meet telecom minister Manoj Sinha on 1 November for a review of their progress on resolving call drop issues.

In June, telcos had committed a 100 days’ action plan to improve network quality. The companies had proposed an investment of Rs12,000 crore to address the call drop issue and had submitted a plan to install 60,000 new base transceiver stations.

“The regulator has informed DoT (department of telecommunications) that there has been improvement in call drops. We will meet heads of companies on 1 November to discuss the call drop issue,” telecom secretary J.S. Deepak said.

Telecom regulations state that not more than 2% of the calls on a network should be dropped. Based on these guidelines, in October last year, the Telecom Regulatory Authority of India (Trai) suggested penalizing telcos by making them pay Re1 to a user for every call drop, subject to a maximum of three dropped calls per day, with effect from 1 January 2016. The move attracted widespread criticism from telcos, who went to the courts.

The apex court struck down Trai’s recommendation in May.

Following this, Trai conducted independent test drive results across 11 cities, including Delhi, Mumbai and Hyderabad. The results showed most telcos performing poorly and falling quality of service norms.

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