New Delhi: Indian infotech majors Wipro and HCL have emerged among the top three vendors in terms of customer satisfaction, says a Dataquest survey. “In the desktop vendors category, the top three vendors in terms of customer satisfaction were HP-Compaq, Wipro and HCL,” the survey said. IBM/Lenovo and Zenith, the top two players in the previous year’s survey, dropped from No. 1 to No. 5 due to lower credit period and installation issues, and from No. 2 to No. 7 due to issues with delivery, problem-solving and pricing clarity, respectively. It said enterprise business is a critical half of the domestic IT market in India, which is expected to be more than $16.5 billion (Rs 72,600 crore) in 2006-07. The survey covered large enterprises across manufacturing, governments, banking, finance and insurance, information technology, and education sector in 10 cities and is based on a survey of 584 chief information officers of large enterprises.
The installed base of laptop computers in India is placed at about 1.9 million compared to 20.3 million desktop computers, which translates into a PC penetration of 22 computers per 1000 Indians, it said.
In the large servers category, the CIOs have voted for IBM, HP-Compaq and HCL as their top three choices.