Digital governance

Report a bribe, tag a pothole, file an RTI or participate in government planning, all through your phone


Mygov.in is an online portal of the Union government where different departments seek suggestions and advice.
Mygov.in is an online portal of the Union government where different departments seek suggestions and advice.

Last April, the Union government announced that it was working on a single mobile app. Called UMANG, or Unified Mobile App for New-age Governance, it will integrate almost 200 government services across departments, allowing people to work seamlessly with the government. Or so we hope. However, if you wish to be involved with the process of governance, as any citizen should, you do not necessarily need to wait for the UMANG app. There are already many apps that allow you to ask questions, offer suggestions and get involved in government initiatives. Till the government comes out with UMANG, we suggest a few other apps you can try. 

Participate in policymaking

Are you very vocal about government policies? If yes, head to MyGov (free on Google Play, Mygov.in), an online portal of the Union government where different departments seek suggestions and advice. Over the last year, the site saw discussion on ideas such as simultaneous elections and open data use licence and invited suggestions on a draft policy note on value capture finance. It also allows you to take part in logo-making and design competitions. If you want the Prime Minister to talk about an issue on his ‘Mann Ki Baat’ show, you can give your ideas on this site. So just log in and air your ideas.

Since its launch, the app has seen more than 500,000 downloads, though it is a bit slow to load and hasn’t been updated since 2015. The website offers the best experience.

The RTI India app also offers a forum where you can follow RTIs filed by other citizens and share ideas, or take help from activists.
The RTI India app also offers a forum where you can follow RTIs filed by other citizens and share ideas, or take help from activists.

File an RTI

The Right to Information Act is one of the most important tools you can use to cross-check or raise questions about government tenders, processes, fund allocations and more. The government has made the process simpler by launching a website (Rtionline. gov.in) for filing RTI requests to Central ministries and departments. State departments, local municipal bodies and ‘gram panchayats’, however, will still need RTI requests to be sent by post.

The RTI India app (free on Google Play, Rtiindia.org), also offers a forum where you can follow RTIs filed by other citizens and share ideas, or take help from activists. If you’re interested in filing one without waiting to learn about the process, head to Online RTI (free on Google Play, Onlinerti.com), a Bengaluru-based start-up consisting of lawyers who will file the RTI on your behalf for a fee of Rs199 per application.

Only Kerala has apps that allow you to report corruption.
Only Kerala has apps that allow you to report corruption.

Report a bribe

Among states, only Kerala has apps that allow you to report corruption. Both Arising Kerala (free on Google Play) and Whistle Now (free on Google Play and App Store, Whistlenowkerala.com) are public-private initiatives of the state’s vigilance and anti-corruption department. Report an incident of bribery, and it will be investigated.

Non-Keralites can log onto I Paid a Bribe (free on Google Play, Ipaidabribe.com), a nationwide forum that allows you to report anonymously if a government official or department sought a bribe, how much you paid, for what work, and when. You can also applaud the work of honest officials. The website, a crowdsourced collection of stories, sends your report to senior officials of the department concerned, the state vigilance officer, and newspapers. They also publish annual and quarterly reports on corruption data.

Swachh Bharat Abhiyaan is sometimes tiresome to use, there are options like the Swachhata-MoUD app.
Swachh Bharat Abhiyaan is sometimes tiresome to use, there are options like the Swachhata-MoUD app.

Get your streets cleaned

Is there a garbage dump near your residence or office that is never cleaned? Take a photograph and post it.

While the official app, Swachh Bharat Abhiyaan (free on Google Play), is sometimes tiresome to use, there are options like the Swachhata-MoUD (Union ministry of urban development) app (free on Google Play). Created by the Bengaluru-based non-profit Janaagraha, in association with the ministry, it allows you to post a civic-related issue which is then forwarded to the city corporation concerned. Similar apps have been launched by city corporations, such as Swachh Map (free on Google Play, Swachhmap.com) for Gurugram, Rajkot, Siliguri and Bhopal; Smart City Vadodara (free on Google Play, Vmc.gov.in); and My GHMC (free on Google Play; Ghmc.gov.in) for Hyderabad.

The Union ministry of urban development’s Swachh Bharat Toilet Locator  shows you the toilets near you, using your phone’s GPS location.
The Union ministry of urban development’s Swachh Bharat Toilet Locator shows you the toilets near you, using your phone’s GPS location.

Mark the public loos

Given the fact that a significant demographic of our population is quite trigger-happy when it comes to its ”answering the call of nature” behaviour, with public walls, trees and walkways all becoming instant makeshift relieving stations, marking available toilets on a ready-to-access database would be social service. The Union ministry of urban development’s Swachh Bharat Toilet Locator (free on Google Play) shows you the toilets near you, using your phone’s GPS location. As a user, you can add public toilets that you happen to see to the database, include their pictures, and mention how clean they are. From now on, ask people who aren’t ashamed to pee in a public place to keep this app handy on their smartphones—you can even educate people on the street.

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