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Treat your team as you’d treat clients

Treat your team as you’d treat clients
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First Published: Sun, Feb 13 2011. 09 04 PM IST

Updated: Sun, Feb 13 2011. 09 04 PM IST
You should show your internal colleagues— your peers, your boss and others—the same degree of professionalism that you use with a client. “When you communicate with a client, you likely have your “game face” on and project a high degree of professionalism. Do you do the same with colleagues?
Whether you are talking with your assistant, your boss, or the CEO of a client, it pays to be thoughtful and articulate every time.
When you ask a question, make sure it’s a smart one. When you present an analysis, spend a few minutes thinking ahead about your key message, supporting details, and follow-up or action items.
This shows your team that you have respect for them, and allows you to practise continually so you’re ready for the real thing. It also shows those paying attention that you are smart, competent, and client-ready.
—The management tip was adapted from Your Boss is Your Client (& Your Colleagues Are Too)by Jodi Glickman.
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First Published: Sun, Feb 13 2011. 09 04 PM IST