Mumbai: HDFC Bank announced the renewal of its automated teller machine (ATM) management contract with NCR for an additional 42 months, tapping NCR’s capability to oversee more than 2,000 NCR and non-NCR ATMs.
Expanding on the prior three-year contract, the renewal includes an additional order for 300 new ATMs which is in keeping with HDFC’s expansion strategy in India.
The customized end-to-end managed services solution will ensure that the bank’s customers’ experience enhanced services as they avail a larger ATM network. This will make it possible to do ATM monitoring through incident management, cash management, first-line maintenance and second-line maintenance.
Rahul Bhagat, business head-Direct Banking Channels, HDFC, said, “Customer behaviour conclusively demonstrates a significant shift of transactions to the ATM, arguably positioning the channel with the highest customer footfalls. In this context, ensuring a globally competitive customer availability experience becomes increasingly critical.”
Pradeep Sen, NCR’s managing director for India, said, “With increased competition in the banking industry in India, banks are focusing more on customer services and innovative solutions to maintain their edge. The convenient ability of ATMs to reliably dispense cash, combined with their role in building and maintaining customer relationships, makes high network availability more significant than ever for banks in India.”
ATMs represent the single largest investment in electronic channel services for banks in India. Running a large ATM network is complex, involving varied disciplines and integration of hardware, software and processing. A growing number of institutions look to NCR’s expertise to manage their complete end-to-end channel services, which involves everything from site selection to cash replenishment, as well as significant uptime demands.”