New Delhi: Cholamandalam MS General Insurance Co. Ltd. (Chola MS), a joint venture between Murugappa Group and Mitsui Sumitomo Insurance of Japan has announced a tripartite tie-up with Tata Consultancy Services (TCS) and CMC Ltd. to revamp their Information Technology infrastructure. The new system will ensure improved service delivery processes for customers across branches in India.
The deployment is in line with the company’s expanding business and the changing requirements of a free market in the insurance detariff regime. While the software is a proprietry General Insurance System of CMC, TCS will manage the customization and successful deployment over the web.
Beneifts to customers would include delivery of policies at remote locations; facilitation of alternate modes of payment such as credit card, mobile telephony and web and improved speed of interaction such as issuance of policies and settlement of claims.
“The software will help speed up delivery of customer interaction, minimize waiting period for any transaction and help the company service customers better. With the changing market scenario the need to minimize time to market.” said S S Gopalarathnam, president, operations, Cholamandalam.
The project will go online at 100 of Cholamandalam MS offices across the country in the First Phase during April 2008. And once the process is completed, all offices across 150 locations will be fully functional with improved service delivery processes that will bring down the cost of servicing.