New Delhi: Telecom regulator Trai on Monday asked for comments from telecom operators on measures for protecting consumers’ interest and redressal of customer grievances.
The consultation paper aims to strengthen the regulatory framework and provide adequate protection to telecom consumers.
“The Telecom Regulatory Authority of India (Trai) today issued a consultation paper seeking the views of various stakeholders on measures to protect the interest of consumers,” the Trai said in a statement.
Stakeholders have been asked to send their comments by 1 September 2010.
In May, Trai had convened a meeting of the chief executives of different telecom service providers and consumer advocacy groups relating to telecom consumer protection and redressal of consumer grievances.
Trai said while the authority has brought out regulations on quality of service, grievances redressal and telecom consumer protection, it was a constant endeavour to continually evolve the redressal mechanism to further benefit the consumers.