New Delhi: The passenger-friendly concierge services introduced by Indian Railway Catering and Tourism Corporation (IRCTC) to provide last mile connectivity to rail travellers can now be availed through round-the-clock 139 Interactive voice response (IVR) facility.
The concierge services include facilities like wheelchair, pick and drop, and porter services at major railway stations. “We have decided to expand the portfolio of passenger facilities on the hugely popular 139 IVR which is largely used for PNR, seat and fare inquiries, and booking meals.
The ‘Rail Sampark’ service is a runaway success which has revolutionised the customer interface with the Railways,” said IRCTC chairman and managing director A. K. Manocha. “We had recently introduced facilities allowing passengers to cancel train reservations and claim refunds on the 139 service. Now, one just needs to dial 139 and avail the concierge facilities for a safe and convenient travel experience,” he said.
Manocha said the ‘pick and drop’ service would facilitate passengers at major railway stations in hiring cabs in small and medium segments. “Any bonafide train passenger with confirmed train ticket in select trains can opt for this facility on a chargeable basis. The list of these trains will be available at the time of booking. All Visa, Master, debit and credit cards can be used for booking such a service,” he said.
The concierge service will also provide the facility of wheelchair to assist the old, ailing, differently-abled or needy passengers on railway platforms. Booking of such a facility is also available on IRCTC portal. E-wheel chair is provided free of cost on advance booking depending on the availability. Introduced in 2007, the Railway Inquiry Service 139 provides a string of passenger-friendly facilities in English and other Indian languages such as Hindi, Punjabi, Gujarati, Marathi, Kannada, Malayalam, Tamil, Telugu, Bengali, Assamese and Odiya. PTI