New Delhi: The telecom regulator Trai has prescribed new parameters to improve the quality of services offered by the mobile and landline service providers in the country.
If the prescribed parameters come into force the pre-paid customers’ segment will come under the quality of service regulation. At present only post-paid customers’ billing credibility is assessed through the QoS Regulation.
Trai has also suggested additional regulations for pre- paid users on issues that include billing and calldrops.
“The review of quality of service regulations was needed to streamline the monitoring and measurement of quality of service parameters, after considering the new inputs from the service providers and consumers and other stakeholders,” Trai said in a statement.
The new parameters also include issue related to Point of Interconnect Congestion, resolution of billing complaints, the period of applying credit/waiver/adjustment to customers accounts, assessing the metering and billing credibility in respect of charging of pre-paid customers.
For resolving the billing complaints, the regulator has reduced the period from four weeks to one week within which refund is to be made to customers in case of a billing complaint.