New Delhi: Job satisfaction is higher among middle level employees than those at the helm of affairs or those at competitive entry level positions. This trend was found to be noticeable across private and public sector undertakings, embassies and even faculties of academic institutions, according to the latest research conducted by Assocham on ‘Job satisfaction levels’.
Over 700 respondents were interviewed before the chamber came up with the finding that jobs that derived maximum satisfaction included rank holders of under secretary, deputy secretary and directors with government; faculties in academic institutions like lecturers and senior lectures including readers; and officials of the level of advisers, commercial and trade officers in foreign embassies.
Middle rank managers, senior managers and chief managers in PSUs are also among those who were found to be highly contended and satisfied with their assigned job responsibilities.
Satisfaction levels were found to be rising in over 65% middle rank level employees in MNCs, large IT firms and established Indian corporate houses, in view of attractive salary packages and conducive work environment. Earlier, job satisfaction in these sectors was found to be much lower.
Middle positions = Higher job satisfaction and quality of life
* Working hours which do not entail long shifts and spill overs after official work hours
* Lesser accountability and chances of being ‘hauled up’
* Greater flexibility to structure one’s working day
* Management has modest and more realistic expectations
* Greater opportunity for availing leave
* Clearer lines of reporting and debriefing
Senior positions = More tension and stress
Over 40% senior officers, like those holding positions of joint secretary and above confirmed that they remained “highly tense”as their working hours have no defined ceiling.
Their overall accountability made them answerable 24X7 to not just one boss, but multiple bosses who went beyond plain and simple hierarchy. With a tense bureaucracy and a nosey media, they felt that their tight rope walk was unduly precarious and therefore, something that could well be avoided, if they wanted a good night’s sleep!
According to the Survey, apart from senior government officials, those that face severely tight schedules and heavy responsibilities include top ranking executives in PSUs and banks, COO in professional managed companies and other corporate houses including country president, country manager, director –IT, HR, technical and operations. ambassadors, high commissioners and not sparing even the country’s top most positions like that of Presidents and Vice Presidents.
Most dissatisfied set of employees
85% of respondents in BPOs and call centres, those in engineering and construction companies, stock markets, textile and garment manufacturers, railways, FMCG, export houses, retail malls and multiplexes, hotels and transport companies were found to be disgruntled.
Factors that led to their plummeting job satisfaction included longer working hours, higher targets to achieve with expectations which most felt were unrealistic, the absence of a personal life and the inability to balance their priorities.
Most of them clocked in over 60 hours of work in a week compared to the mandatory 40-48 hours that are a precedent in Europe and U.S. This led to fFrequent job changes, health problems and a distressed personal life.