Mumbai: The Reserve Bank of India (RBI), country’s central bank on Thursday said any application made to the bank can be tracked online.
The applications can be tracked on-line through the Application Tracking System (ATS), RBI said which is available on the central bank’s website.
However, the ATS, cannot be used for tracking complaints made under the Banking Ombudsman Scheme or any other complaints, RBI said in a notification.
Through this facility, the applicant can submit an online application, attach related documents, view it and track its movement, the press release said.
In a separate not, RBI said it has constituted a committee under the chairmanship of M.Damodaran, former chairman of Securities and Exchange Board of India, to look into banking services rendered to retail and small customers, including pensioners.
The Committee will also look into the system of grievance redressal mechanism prevalent in banks, its structure and efficacy and suggest measures for expeditious resolution of complaints, RBI said.
The seven-member committee includes, among others, P. Rajyalakshmi Rao, former member, National Consumer Disputes Redressal Commission, Ashok Rawat, secretary, All India Bank Depositors’ Association, M.V. Nair, chairman, Indian Banks’ Association and chairman and managing director, Union Bank of India and B. M. Mittal, CEO, Banking Codes and Standards Board of India.