Webinar – Discover Smarter Customer Engagement: Say ‘Hello’ to Bold360
When it comes to digital engagement, customers today expect their every interaction to be personalized — and preferably also delightful. However, the engagement solutions that CRM systems presently offer fail to deliver the differentiated experiences that customers crave. To deliver on these expectations, a business requires a complete view of every customer at each point of engagement.
In order to facilitate and offer innovative solutions that improve customer engagement across all levels, Bold360 brings together a customized 360-degree solution for businesses. A full live chat software suite for enterprise websites, Bold360 is powered by LogMeIn, a solution provider whose mission is to simplify the way people connect to each other and the world around them. To date, they have facilitated over 300 million connections between people, devices and objects around the world.
Marking the launch of Bold360, the webinar—Discover Smarter Customer Engagement—explains why the average engagement channels built into CRM providers are not enough any longer. Customers today expect smarter and more personalized experience across channels, and to this end, the webinar offers tips for deploying automation technologies that empower customers and increase contact centre efficiencies.
Tune in to discover how you too can create greater value and improve engagement with your customers across all channels, thus enhancing not just their experience but also your own brand perception.