Hyderabad: Information technology services provider, Mahindra Satyam late Wednesday night announced the acquisition of international operations of US-based business process outsouring firm, vCustomer Corp. for $27 million.

This is the first 100% acquisition by Mahindra Satyam since it became part of the Mahindra Group, the company noted in a late night statement. Mahindra Satyam that trades under the name, Satyam Computer Services Ltd. was bought by Tech Mahindra Ltd. in April 2009 after its founder B. Ramalinga Raju confessed to an accounting fraud spread over several years, earlier that year. The company has since recovered posting healthy profit of 308.43 crore in its latest third quarter, signalling a return to normalcy.

Mahindra Satyam’s chief executive officer C.P. Gurnani. (File photo) Bloomberg News

The latest acquisiton marks the entry of the company’s BPO operations into the retail and consumer technology verticals. "The expertise of vCustomer aligns well with our operations and enhances our competencies," Sujit Bakshi, chairman of Mahindra Satyam BPO Board said. The company said vCustomer’s expertise will futher strengthen its ability to address the evolving market needs.

Mahindra Satyam’s chief executive officer, C.P. Gurnani sounded highly pleased with the latest buy. “This is a landmark moment in Mahindra Satyam’s resurgence and reflects our investment appetite to enhance domain depth and global scale, across diverse verticals," he said in the statement. " The focus and operations of vCustomer maps perfectly with our global operating model - allowing for seamless integration and smooth transition of processes and associates," he said.

Founded in 1999 and based in Kirkland, Washington, vCustomer offers inbound voice support, technical support and pre and post sales services through voice, email, SMS, chat support, web self-service and interactive voice response applications, its profile in Bloomberg states. In the statement accompanying the announcement, vCustomer’s founder and CEO, Sanjay Kumar Mahindra Satyam’s commitment to investment in business growth will spur growth plans and help build new service offerings.

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