Air Deccan tops passenger complaint list

Air Deccan tops passenger complaint list


New Delhi: Country’s first low-cost airline Air Deccan, now Kingfisher Red, has the rather uncomplimentary distinction of having the highest number of passenger complaints registered against it for deficiency in services.

As per the latest Civil Aviation Ministry figures, 36 passenger complaints have been received against Air Deccan this year, followed by Jet Airways with 14 such complaints.

“Passenger complaints are received on various issues like missing or lost baggage, refund of tickets in case of delays or cancellation or even denial of facilities like wheel chair, meals in case of delayed flights among others," a Ministry official said.

Interestingly in 2007, 105 passenger complaints were received against Air Deccan whereas the next highest number of 27 was against Jet Lite.

From 2005 till September this year, a total of 215 complaints have been received against the first low-cost airline, followed by 64 against Jet Lite and 49 against SpiceJet.

Among the three major airline operators (Kingfisher, Jet Airways and NACIL), Jet tops the list with 41 complaints against it during the same period, followed by NACIL with 27 and finally Kingfisher Airlines with just 13.