New Delhi: The biggest disruption that is still awaited is the alignment of business processes and policies to technology, said Arvind Gupta, chief executive of MyGov on Friday.

MyGov is a citizen engagement platform founded by the government to promote active participation of Indian citizens in governance and development of the country.

“Business processes need a lot of rework, it needs to be flattened and aligned to the large scale efficient technology that we have," Gupta said.

He was speaking at EmTech India 2018, a Mint-MIT conference on technology and innovations in New Delhi.

According to Gupta, the government is working proactively in using artificial intelligence (AI) and data across all departments to break the silos.

Finance minister Arun Jaitley, in his budget speech, said a national programme will be undertaken by Niti Aayog in the area of AI which will work towards national development.

“The total outlay of the Aadhaar project is around Rs8,000-10,000 crore or $1.5 billion, including operational and maintenance cost. There are around 1.2 billion registered users, so the cost per user is around $1.2," he said.

Aadhaar is a technology which is not only scalable but also built at very low cost, Gupta added.

Aadhaar has become the great unifier of silos, he said.

He also spoke about MyGov and how the crowdsourcing platform has been contributing to policy making.

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