SBI rectifies ‘technical snag’ in web site; launches kiosks

SBI rectifies ‘technical snag’ in web site; launches kiosks

Mumbai: Debunking reports of hacking of its web site, a top State Bank official on Sunday said certain services of the bank were affected due to a ‘technical snag’ for two days, which has now been set right.

“There was a technical problem in our web site since Friday evening, which disrupted the product information services of the web site. The problem was rectified by Saturday evening. The web site is now functioning smoothly," SBI deputy managing director (IT) R P Sinha said.

The web site was the one affected by the technical snag, but the other site was operating normally, he said.

Sinha stressed that the technical fault did not affect any transactions, including fund transfer nor lead to any loss of customer data.

The largest bank in the country has an online customer-base of above 30 lakh. The lender has a branch strength of around 11,000 and about 15 crore account holders.

The sites are maintained by the bank’s information technology department based out of the SBI Gobal IT Centre in Belapur.

Meanwhile, SBI on Saturday launched internet kiosks at ATMs at railway stations to enable customers avail services like ticket reservation and utility bill payments, among other basic banking services through the centre.

The bank plans to set up 383 similar kiosks by the end of this financial year.

At the kiosks, the bank’s customers can book their tickets through the IRCTC gateway and get a printed electronic slip instantly.

For the service, the customers have to pay Rs10 per booking to SBI besides the fees that IRCTC charges.