Aegis to enter UK and European outsourcing market

Aegis to enter UK and European outsourcing market

New Delhi: Aegis Ltd, the global outsourcing services provider and part of the Essar Group, on Thursday said it will enter the UK and European market for the first time, creating 600 new jobs in Manchester. The 600 roles will be at a new customer centre in Manchester, which is expected to open later this year, according to a media statement.

Aegis, which is one of the largest outsourcing business with over 50,000 employees across 50 locations, then plans a further significant expansion across various countries in Continental Europe, where a number of additional customer service centres will be opened during the next two years.

Aparup Sengupta, global chief executive officer and managing director of Aegis said the company’s strategy is to ensure that people calling the centres get an excellent experience. ".. and we think that generally, the best way to do that is to have a strong onshore presence, rather than having centres offshore. This approach of setting up greenfield centres in our target markets will be at the heart of Aegis’s plans to further expand in other European countries," Sengupta said.

P R Sanjai